Need help? Call us.
No ticket system, no queues. Direct contact with the engineers who know your environment.
The fence philosophy
Many hosting providers have a high fence: a ticket system with categories, priorities and SLA levels. You can only get over it with the right form.
We have a low threshold. Send anything over - big, small, uncertain, vague. "My site is slow." "Something's off." "I'm worried about X." All fine.
Sometimes you get your payload right back - "that's a dev question, not infra" - but at least you know where to go. And sometimes we fix it while you thought it was outside our scope.
How to reach us
Choose what works for you. We're on all channels.
Phone
Just call. No four-layer menu. Someone who knows your environment picks up. Or calls you back within the day.
+31-162-820000
For when it doesn't need to be right now. We read everything, respond quickly and remember what you sent. No ticket lost in a system.
contact@cloud.nl
Slack
For customers who prefer to chat. We're in a shared Slack channel - you type, we read it and respond as if you're sitting next to us.
Set up after onboarding.
About SLAs and trust
We have formal SLAs - they're in your contract. But if we need to go through an SLA document to determine how fast we respond, we're already too late.
Our real commitment is simpler: we treat your environment as if it were our own. We intervene when needed, even outside office hours. We call proactively when we see something you'd want to know.
That's not a legal promise. That's how we work. For twenty years now.
What you can expect
Fast response
For production issues: we're there. For questions: always within the day. We're not a ticket system that numbers and schedules your request.
Proactive contact
If we see something you'd want to know, we call. You don't need to monitor yourself or wait until something goes wrong.
Plain language
We explain what's happening and why we're doing something. No jargon, no obscurity. You're always allowed to know what's happening in your environment.
Direct line
You talk to the engineer who knows your environment. Not a first-line helpdesk that forwards to a back office that filters to a specialist.
Just calling works
+31-162-820000. Or schedule an introductory call. We'll explain how support works.
Schedule a call